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Ticket Custom Fields
Add custom fields to tickets to capture structured data specific to your support workflow.
Ticket Custom Fields
Custom fields let you capture structured data on tickets beyond the built-in fields — useful for tracking things like product version, environment, account tier, or reproduction steps.
Field types
| Type | Use case |
|---|---|
| Text | Free-form string (e.g. "Affected URL") |
| Number | Numeric value (e.g. "Items affected") |
| Boolean | Yes/No checkbox (e.g. "Reproducible?") |
| Select | Dropdown from predefined options (e.g. "Environment: Prod/Staging/Dev") |
Creating custom fields
- Go to Settings → Ticket Fields.
- Click Add field.
- Set the name, key, type, and (for Select) the options.
- Toggle Required if the field must be filled to save a ticket.
- Save.
Using custom fields
Custom fields appear in the Custom Fields card on the ticket detail panel. Fill them in and click Save to persist.
API access
Custom field data is stored as JSON in the customFields column on the Ticket record and is returned with the ticket in API responses.