Everything your support team needs, in one place
Winora brings together live chat, AI assistance, automation, analytics, and campaigns into a single elegant workspace - built for modern support teams.
One inbox for every customer channel
Unify conversations from live chat, email, social, and more into a single, organized workspace. No more tab-switching - your team sees everything in one place.
- Omnichannel inbox (chat, email, social)
- Real-time live chat widget
- Smart conversation routing
- Canned replies & saved responses
- Collision detection - see who's typing
- Contact & company profiles
- Smart routing rules by channel & priority
AI that actually helps your team
Let AI handle repetitive questions, suggest replies, summarise long conversations, and surface knowledge base articles - so your agents focus on the conversations that matter.
- AI-suggested replies
- Conversation summarisation
- Auto-categorisation & tagging
- Intent detection
- Sentiment analysis
- AI chatbot (no-code builder)
Automate the repetitive, amplify the human
Build powerful automations with a visual workflow editor. Route conversations, trigger actions, send webhooks, and more - without writing a line of code.
- Visual automation builder
- Trigger on 20+ events
- Conditional branching & loops
- Auto-assignment rules
- Webhook & API actions
- SLA escalation rules
Insights that drive better decisions
Understand your team's performance, customer satisfaction, and conversation trends with real-time dashboards and exportable reports.
- Real-time analytics dashboard
- CSAT & NPS surveys
- Agent performance reports
- Conversation volume trends
- Response & resolution time tracking
- Custom date ranges & filters
Reach customers proactively
Move beyond reactive support. Send targeted campaigns, announcements, and in-app messages to the right customers at the right time.
- Broadcast campaigns
- Segmentation & targeting
- In-app announcements
- Email & push notifications
- A/B testing
- Campaign analytics
Built-in from day one
No add-ons, no extra charges - these come with every plan.